My observations from yesterday
1 A lot of people don't know how to use scanner properly (double scanning , not allowing scanner to turn grey before scanning QR code. Instruction sign as mentioned in other posts would help
2 Stewards searching bags/youngsters and holding queue up rather than taking to side
3 Definitely people turning up late , a few jumping queue. We expected a bigger crowd so like others I arrived earlier than usual
4 2 more turnstiles would be a massive difference but can club absorb cost
5 A better queuing system including season ticket gate for those who are familiar with system
6 Think opening gate with hand held scanners can be dangerous as you will always get chancers trying to force themselves in