Can’t say I’m not disappointed with the club’s lack of a response to my complaint about this.
I’ve not spoken to my mate since the weekend, but to my knowledge he’s not heard anything from the club beyond his refund, which I assume he received.
And given that the complaint came from myself, neither have I since the admin boy, Alistair told me he had passed on my complaint to the General Manager.
I don’t think that just giving a refund with no explanation or apology to my pal, or reassurance to me that an investigation is taking place is enough, to be honest.
I was prepared to give him the benefit of the doubt for not replying immediately because everyone inside the club would have been busy in the lead up to the Hearts game, but hearing nothing two weeks after making a valid complaint, and a week and a half after the big event that consumed their focus is poor.