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Showing content with the highest reputation on 03/10/24 in all areas

  1. It’s a bit of a nuisance to quote and reply to everyone on this, but I just can’t accept the point about reporting the ground at a certain percentage of capacity at a certain point after kick off. We’re well past the stage of folk turning up on the day and handing over £20 and walking through now. Every purchased ticket is recorded and the club know how many people at a maximum will be in the ground at kick off time going by those sales, with stewarding numbers arranged in advance. I remember Dave MacKinnon telling me of similar instances of people who were knocked back, if turning up late from work, when he made his grovelling apology over his (alleged) drunken blocking me from the club’s Twitter, and telling me they were working on fixing it, yet four years down the line, and under a more efficient management structure, we’re at the same place with the same security firm. Ronnie’s point about picking on easy targets strikes a chord here, for me. Like they’re happy to pick on a grandfather and his grandson instead of getting right in the middle of the shed at its most wild, they’ve found an away fan that they think will eventually forget about the issue and move on, not knowing that his mate is in fact a Morton fan who will cling onto this like a dug with a bone. I’d expect if questioned, the first defence to be that he was drunk. He wasn’t, I met him outside the Norseman at full time, by which point he’d had plenty of unexpected time in the boozer and was completely sober. Ironically, reading Paul’s post- the guy is a medical professional, who has before found himself in situations similar to what Paul’s painted at games elsewhere, forcing him to turn up later, and been admitted. You wouldn’t know to look at him, though. Not that the head steward did, of course. She denied him admission from the other end of a walkie-talkie, leaving her subordinate to confront him, like the coward she is. With my pal included in my email trail, we received a reply from Alistair, who asked for his details to process the refund and advising that it had been forwarded to Dale. Given that I addressed the original mail to Dale and asked for his thoughts on the matter, I’m a bit disappointed that having sent it on Wednesday night, I’ve not heard a thing from him. While I feel that addressing the treatment of wronged customers should be a matter that’s treated with the utmost priority, I’m prepared to give the benefit of the doubt for now, given how busy a week this is with the Hearts game coming up, but Morton have got two extremely unhappy paying customers, here. And one of them is a very regular one. The tail is wagging the dog with this security firm, and Morton really have to be letting them know that their behaviour, and that of certain individual employees, can’t go on as it is.
    4 points
  2. Hope there’s a bit of trouble tomorrow night and these stewards have to do a bit of work to earn their money for a change.
    2 points
  3. The only possible justification I can think of (and this is a real stretch) is that the away turnstiles at the WDE were closed, so he had to turn up at the main stand entrance, so as an away fan, would (not really) have needed escorting up the stairs and through an empty corridor to the away end of the main stand, which would have required taking a steward from their position. We are, of course talking about escorting a middle aged man who has paid a not inconsiderable sum of money to be entertained, not a Category A prisoner. Unfortunately for the head steward though, things come up and now and again you have to juggle your pack. It’s called management, something she’s clearly not capable of, or not prepared to do. So instead of opening the gate and inconveniencing one or a couple of her team for the best part of three minutes, she’s cost the club his £22 entry fee, upset both him and a regular Morton fan with her conduct, given the club’s admin staff and General Manager a headache to appease said upset fans, and seen the tale dragged onto social media. I hope it was worth it.
    2 points
  4. Another thing that strikes me about all of this is, those raising the issues, are to my knowledge, reasonable people who have no reason to make any of this up or mischief making. While relating my particular issue to another regular fan (who is a local GP) he commented that although he'd never had any interaction with her on a personal level, he had been present in the vicinity and overheard her dealing with others and that he was not impressed . As he said, it's often not what is said or done, but how it's said or done.
    1 point
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