Must say I have been very quick to criticize the club for the speed at which they make change/improvements, but for me this is a real watershed moment for the new General Manager, he has not been at the club long and has identified an actual plan to address in the short term. improving the speed of the gates will help for every match so that's positive all round. Working with the BBC to minimize the camera impact is also another great step.
Long may the improvements continue, and open communication like this from the club.
Lets hope they address the issues with the stewards next, there are too many to list but as an example, they only have 1 master key to override the turnstiles (surly they can have more!) and then the steward with it walking away from the gates for nearly 5 minutes, with multiple people unable to get in backing up the queue.