Commercial Activity

[Hands of Cowan]

Does cashless apply to 50/50 draw as well ???

[AyrshireTon]

1 hour ago, Hands of Cowan said:

Does cashless apply to 50/50 draw as well ???

Yes.
No £5 minimum.

We only need to keep our cash for The Norseman now.

[irnbru]

5 hours ago, Jamie_M said:

They've been taking the slow encouragement approach towards online ticket sales for a few years now. Still there's queues every week at the ticket booth.

Sometimes, the only option is to rip the bandaid off and force it.

Being an option and actually telling people there's a choice is different though. Like I said, I don't really think it's a problem myself but a phased approach would have been better based on what's clearly customer behavior. 

[Jamie_M]

1 hour ago, irnbru said:

Being an option and actually telling people there's a choice is different though. Like I said, I don't really think it's a problem myself but a phased approach would have been better based on what's clearly customer behavior. 

It could also be argued that trialling it is somewhat of a phased approach.

[irnbru]

9 hours ago, Jamie_M said:

It could also be argued that trialling it is somewhat of a phased approach.

Not really. 

[The Bewilderedbeast]

I hope this works,  I really do,but I can see a few things that are likely to go wrong.

Catering- let's say a 10 year old, with no debit card, attends with an adult, 20 minutes in "Dad can I get a pie?" Normally he'd be given money and off he goes to get his pie, now, Dad either hands over his card or they both go to wait in a queue. 

50/50 - I can see a queue forming immediately behind the turnstiles therfore causing a pinch point (unless they move the sellers to the end of the shed as they do when the weather's bad. That basically takes out those who prefer to stand behind the Sinclair St goal who may not think it worth passing the usual pitch and back again to spend a £. (I know it's not a huge distance, but not everyone is fully mobile)

Add to that the number of older folk who still prefer cash, and I think there's more people in that category then you might expect. For example, there was a guy at the last MCT meeting who pays his monthly contribution in cash

Given the past well documented problems with technology the club have had, particularly with the turnstiles, I just fear that they will lose money from this and there should still be an option rather than have it imposed.

[Cet Homme Charmant]

Seems like cashless payment only seems to be a big problem in Greenock

[Toby]

57 minutes ago, Cet Homme Charmant said:

Seems like cashless payment only seems to be a big problem in Greenock

I don’t trust anything that General Manager has his grubby mits over to run smoothly tbh, be it the multi-million pound renovation of Cappielow to turn it into a venue that would rival the Tottenham Hotspur Stadium, or getting a round of two drinks in in the Norseman if I handed him a tenner.

[Jamie_M]

2 hours ago, The Bewilderedbeast said:

I hope this works,  I really do,but I can see a few things that are likely to go wrong.

Catering- let's say a 10 year old, with no debit card, attends with an adult, 20 minutes in "Dad can I get a pie?" Normally he'd be given money and off he goes to get his pie, now, Dad either hands over his card or they both go to wait in a queue. 

50/50 - I can see a queue forming immediately behind the turnstiles therfore causing a pinch point (unless they move the sellers to the end of the shed as they do when the weather's bad. That basically takes out those who prefer to stand behind the Sinclair St goal who may not think it worth passing the usual pitch and back again to spend a £. (I know it's not a huge distance, but not everyone is fully mobile)

Add to that the number of older folk who still prefer cash, and I think there's more people in that category then you might expect. For example, there was a guy at the last MCT meeting who pays his monthly contribution in cash

Given the past well documented problems with technology the club have had, particularly with the turnstiles, I just fear that they will lose money from this and there should still be an option rather than have it imposed.

How do they get the insight into how well a cashless matchday works, what problems are actually real and not just moans about preference without running a trial?

I also don't hold out much hope of Morton doing it effectively or the infrastructure holding up but some of the reactions to the trial have been way OTT.

[capitanus]

22 hours ago, Cet Homme Charmant said:

Do you guys seriously still use cash in the UK? I can't remember the last cash payment I made, but it was certainly pre-covid. 

If businesses throughout the world can operate seamlessly and reliably with card only payment, there's surely no logical reason Morton can't. 

But compared to the average Greenockian, you are a cultured sophisticated person living in the Benelux suburbs, driving an Audi and embracing new fangled technology.  Some of these folk are still struggling with light switches.

[Greacen2000]

46 minutes ago, Jamie_M said:

How do they get the insight into how well a cashless matchday works, what problems are actually real and not just moans about preference without running a trial?

I also don't hold out much hope of Morton doing it effectively or the infrastructure holding up but some of the reactions to the trial have been way OTT.

It should be pretty easy to measure the success (or otherwise) by comparing takings from catering & 50/50 during the trial matches with other matches with similar attendance.  Then other factors such as getting feedback from staff & stewards on how they felt it went & whether they observed longer queues etc.

[capitanus]

2 hours ago, The Bewilderedbeast said:

I hope this works,  I really do,but I can see a few things that are likely to go wrong.

Catering- let's say a 10 year old, with no debit card, attends with an adult, 20 minutes in "Dad can I get a pie?" Normally he'd be given money and off he goes to get his pie, now, Dad either hands over his card or they both go to wait in a queue. 

50/50 - I can see a queue forming immediately behind the turnstiles therfore causing a pinch point (unless they move the sellers to the end of the shed as they do when the weather's bad. That basically takes out those who prefer to stand behind the Sinclair St goal who may not think it worth passing the usual pitch and back again to spend a £. (I know it's not a huge distance, but not everyone is fully mobile)

Add to that the number of older folk who still prefer cash, and I think there's more people in that category then you might expect. For example, there was a guy at the last MCT meeting who pays his monthly contribution in cash

Given the past well documented problems with technology the club have had, particularly with the turnstiles, I just fear that they will lose money from this and there should still be an option rather than have it imposed.

Although i've not been down there for a couple of years now, and I dont consider myself to be particularly old, I fall into that category.  I prefer carrying cash to using a bank card for what should be small transactions of a couple of pounds at a time.  What is wrong with accepting cash and accepting card payments? 

If there is restrictive amounts eg. £5 minimum card payments, switch the merchant services provider to one that doesn't have such high fees.

Finally, we all know Morton's track record when it comes to 'trialling' something new.  It will be a total shitshow for god knows how long until it resembles something remotely workable.  They are putting themselves through needless pain here.

[capitanus]

1 hour ago, Toby said:

I don’t trust anything that General Manager has his grubby mits over to run smoothly tbh, be it the multi-million pound renovation of Cappielow to turn it into a venue that would rival the Tottenham Hotspur Stadium, or getting a round of two drinks in in the Norseman if I handed him a tenner.

There will be more leftover pies for big Zeppelin though.   

[Chicken_Soup]

23 hours ago, Cet Homme Charmant said:

Do you guys seriously still use cash in the UK? I can't remember the last cash payment I made, but it was certainly pre-covid. 

If businesses throughout the world can operate seamlessly and reliably with card only payment, there's surely no logical reason Morton can't. 

Correct. I live in Glasgow, and literally the only time I lift cash is when I’m going to Greenock, usually for Taxis, Cappielow or the Norseman. Society has moved on and Morton shouldn’t operate inefficiently in order to appease a minority of people who’d rather exist in a bygone age. 

[The Bewilderedbeast]

17 minutes ago, capitanus said:

Although i've not been down there for a couple of years now, and I dont consider myself to be particularly old, I fall into that category.  I prefer carrying cash to using a bank card for what should be small transactions of a couple of pounds at a time.  What is wrong with accepting cash and accepting card payments? 

If there is restrictive amounts eg. £5 minimum card payments, switch the merchant services provider to one that doesn't have such high fees.

Finally, we all know Morton's track record when it comes to 'trialling' something new.  It will be a total shitshow for god knows how long until it resembles something remotely workable.  They are putting themselves through needless pain here.

Apparently the £5 minimum transaction fee is illegal and should any business be reported to the card machine issuer for imposing it they can lose their machines or be fined.

[Jamie_M]

2 minutes ago, The Bewilderedbeast said:

Apparently the £5 minimum transaction fee is illegal and should any business be reported to the card machine issuer for imposing it they can lose their machines or be fined.

It's not illegal, there are no rules on it (whereas surcharging to cover the fees is illegal).

Card issuers may have terms prohibiting it though.

[The Bewilderedbeast]

1 minute ago, Jamie_M said:

It's not illegal, there are no rules on it (whereas surcharging to cover the fees is illegal).

Card issuers may have terms prohibiting it though.

Was just about to repost that, so it's somewhere between the two.

[Drew Busby's Moustache]

4 hours ago, capitanus said:

But compared to the average Greenockian, you are a cultured sophisticated person living in the Benelux suburbs, driving an Audi and embracing new fangled technology.  Some of these folk are still struggling with light switches.

Whats a light switch?

[Tink]

50 minutes ago, Drew Busby's Moustache said:

Whats a light switch?

It’s a slimmed down version of a heavy switch. 

[Drew Busby's Moustache]

12 minutes ago, Tink said:

It’s a slimmed down version of a heavy switch. 

Thanks for that.